1. Introduction
Welcome to Mosaic of Words. We value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website, take the “Shadow Mirror” assessment, or purchase our digital guides.
2. Information We Collect We collect only the information necessary to provide our services:
- Personal Information: Name and Email Address (collected when you request your free archetype result or purchase a guide).
- Payment Information: If you purchase a Tier 1 or Tier 2 guide, your payment details are processed securely by our payment gateway provider ([e.g., Razorpay/Stripe]). We do not store your credit card or banking details on our servers.
- Usage Data: We may collect anonymous data on how you interact with our website (e.g., pages visited, time spent) to improve the user experience.
3. How We Use Your Information
- To Deliver Results: To email you your Shadow Mirror assessment results and PDF guides.
- To Process Transactions: To fulfill your orders for the Mirror Manual or Transformation Guide.
- To Communicate: To send you updates, newsletters, or new poetry releases (only if you have opted in). You can unsubscribe at any time.
4. Data Protection We implement security measures to maintain the safety of your personal information. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.
5. Cookies We use cookies to enhance your experience, such as remembering your preferences or cart items. You can choose to disable cookies in your browser settings.
6. Contact Us If you have questions regarding this privacy policy, you may contact us at: [write@mosaicofwords.com]
2. Refund & Cancellation Policy (Crucial for Digital Products)
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Digital Products Policy
At Mosaic of Words, we sell digital products (eBooks, PDF Guides, and Audio Files) that are delivered instantly via download.
1. No Refunds on Digital Downloads Due to the immediate nature of digital content, all sales are final. Once a file has been purchased and the download link sent, we cannot offer a return or refund, as the product cannot be “returned” in the traditional sense.
2. Exceptions We want you to be satisfied with your journey. We may offer a replacement or resolution if:
- You did not receive the download link due to a technical error.
- The file is corrupted or unopenable.
- You accidentally purchased the same product twice.
In these cases, please contact [Your Support Email] within 7 days of purchase with your Order ID, and we will resolve the issue immediately.
3. Terms of Use & Intellectual Property
This protects your poetry and the “Shadow Mirror” system from being stolen.
1. Intellectual Property All content on this website, including but not limited to text, poetry, the “Shadow Mirror” archetype system, logos, images, and digital downloads, is the intellectual property of NKU / Mosaic of Words and is protected by copyright laws.
2. License for Personal Use When you purchase or download a guide (Free, Tier 1, or Tier 2), you are granted a non-exclusive, non-transferable license for personal use only.
- You May: Print the guide for your own journaling and reading.
- You May Not: Resell, redistribute, share, or upload these files to public websites. You may not use the poetry or archetype descriptions for commercial purposes without written permission.
3. Disclaimer The “Shadow Mirror” system is a tool for self-reflection, creative expression, and personal growth. It is not a substitute for professional psychological diagnosis, therapy, or medical advice.