Membership Questions
Q: Can I cancel anytime?
Yes. Cancel in your account settings with one click. No refunds on cancel per our policy, but you keep all books you’ve already downloaded.
Q: What’s included in membership?
Master Library (all guides), Shadow Archive (private poems), Weekly notes, and voting on which ideas should become full books.
Q: How do I download books?
After joining, go to Members Library and click any book to download as PDF.
Billing Questions
Q: Is there a refund policy?
No refunds on digital products per our terms. However, we offer a 30-day satisfaction guarantee if you have issues with your membership.
Q: How do I update payment method?
Log into your account, go to your settings, and update your payment method. Changes apply to your next renewal.
Technical Questions
Q: What payment methods do you accept?
We accept credit cards, debit cards, UPI, and net banking through Razorpay (secure payment gateway).
Q: Is my payment information secure?
Yes. All payments are processed through Razorpay, which is PCI-DSS compliant and uses industry-standard encryption.